OneConstruct.AI · Updated September 2026
Before payment
We confirm the service scope, delivery format, expected timing, and total amount in PKR before a customer is asked to pay. No payment is treated as accepted until the customer can review those details.
Digital access and subscriptions
Digital access or subscription fees are refundable when we cannot provide the purchased access. Once a paid digital service has started, any refund is assessed against the unused portion and the work already delivered.
Consultations, reviews, and documents
A customer may request a refund before the agreed session or review begins. After work has started, we may refund the undelivered portion where the agreed scope has materially changed or we cannot complete it.
Cancellation
Cancellation timing and any effect on future renewals are set out in our Cancellation Policy. Approved refunds are returned through the original payment route where supported; processing time depends on the payment provider.
Exceptions
Third-party charges, completed professional work, customer-approved purchases, and work already accepted against evidence may be non-refundable. We will explain the calculation before processing any partial refund.